Emergency After Hours Support
Available Only with Support Plans
Regular support hours are Monday - Friday, from 8am to 5pm, Pacific Standard Time (PST).
Emergency, after hours support is available:
- Monday-Friday: 6am to 8am and 5pm-9pm PST.
- Saturday: 8am - 5pm PST.
- Support is not available on Sundays and Holidays.
An emergency is defined as not being able to process POS transactions through TRS. Emergency support is only available for users with support plans.
Should you have an emergency situation, we will strive to call you back within ½ an hour of your request. However, a technician may not always
be available for after hours support and there is a chance that you may not receive a call back. If the
situation does not meet the emergency standards definition (you cannot process POS transactions in TRS), the technician will return your call on the next
If you require emergency support please call (408) 578-3552 and choose Option 2 for Technical Support, then choose option 23 for Emergency Support. You will be given further instructions on what to do.
Be sure to have the following information ready:
1) Callback phone number
2) Your name
3) Business name
4) A brief description of your issue