News & Events
 
 

Credit Card Processing with OpenEdge

CreditCards

JMM has teamed with OpenEdge to offer you an integrated solution that provides one resource for everything your business needs to process credit card payments.

JMM Email Suite

JMM Software now gives TRS users an easy way to produce and send HTML based emails. Read more..

QuickBooks Interface!

Click here to read about this free tool for sending detailed TRS sale information to QuickBooks


TRS11 Available

New Modules: Easy Service and Repairs, Unlimited Tax Rates, User-defined Required Fields, Kit Manager and more...

TRS11 - Improvements

Go to the TRS11 page now

View System Requirements


Updates to Previous Versions of TRS

Version 10

Version 9

Version 8

Versions 7 & 6

Version 5 and Earlier


Upcoming Shows

Bernina University
July 9-12, 2015
Scottsdale, AZ

Janome Institute
August 19-22, 2015
San Antonio, TX

Baby Lock Tech
Aug 30-Sept 1, 2015
St. Luis, MO

Viking
October 5-8, 2015
Las Vegas, NV

Quilt Market
October 24-26, 2015
Houston, TX

VDTA
January 28-30, 2016
Las Vegas, NV

 



ZZZZ

 

JMM Software Support Information

Support Resources

Submit a Technical Support Case

Customers Only Login


Online Classes

Specialized SQL Queries

TRS User Forum

Documentation

Knowledge Base

Links

Emergency After Hours Support

Technical support can be reached by calling (408)361-8046

Support Plans


JMM offers a number of support plans, summarized below. Please refer to TRS Support Options for complete definitions and descriptions.

Without a Support Plan

Web Tools:

  • Free online documentation (one printed manual included with software).
  • Free access to our online knowledge base.
  • Free access to our Yahoo! User’s Group.

Web Support Requests and Regular Support Calls:

  • $100 per hour, $100 minimum.

Priority Support Calls and After Hours Support: 

  • Not available with Free Plan.

Bronze Plan - $500 per year
(discount credits available)

Web Support Requests and Regular Support Calls:

  • Six calls included while under contract (must be used within the contract period and do not carry over with renewal) .

Priority Support Calls:

  • Up to two of the above six calls included while under contract (must be used within contract period and do not carry over with renewal).

After Hours Support Calls:

  • Included for emergencies only (when support technician is available). These DO count as part of six total calls per contract year. If the technician is not available for after hours support that day or if your situation does not meet the standards we have in place for emergency calls, your call will be returned on the next business day.

    Important: See the TRS Support Options document for specifics.

Silver Plan - $750 per year
(discount credits available)

Web Support Requests and Regular Support Calls:

  • Unlimited calls while under contract.

Priority Support Calls:

  • 5 calls included while under contract (must be used within contract period and do not carry over with renewal).

After Hours Support Calls:

  • Included free for emergencies only (when support technician is available). Important: See the TRS Support Options document for specifics.

Diamond Plan - $1250 per year
(discount credits available)

Web Support Requests and Regular Support Calls:

  • Unlimited calls while under contract.

Priority Support Calls:

  • Unlimited calls while under contract.

After Hours Support Calls:

  • Included free for emergencies only (when support technician is available). Important: See the TRS Support Options document for specifics.

All Plans

  • Self Help Options
    - Free online documentation (one printed manual comes with software)
    - Free access to our online knowledge base
    - Free access to our Yahoo! User’s Group
  • Help with initial installation of
    - TRS Software or Upgrades: Free
    - Hardware purchased from JMM: Free
    - Hardware purchased elsewhere: $100 per hour
  • Non-TRS Issues (i.e. Network setup, computer issues, etc.): $100 per hour
  • Data Researching: $100 per hour
  • Custom SQL
    - Standard: Covered under a Priority Support Call or Web Support Request.
    - Complex: Call or submit a web request for a custom quote.

Click here for a complete copy of the TRS Support Options

 
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